Refund Policy

1. Scope

This policy covers paid subscriptions to Axis, Regent Systems’ business operations platform, purchased directly through our checkout. Subscriptions are billed and processed by our payment provider and merchant of record, Paddle.com Market Limited, on our behalf.

2. Free Trial

Every Axis plan (Starter, Pro, and Advanced) includes a 7-day free trial. A payment method is required to start a trial, but you will not be charged until the trial period ends. You can cancel at any time during the trial, from your account’s billing settings, at no cost.

3. Refund Eligibility

We evaluate refund requests case by case. We will generally issue a full refund if:

• You were charged unexpectedly after a trial you intended to cancel, and you contact us within 7 days of the charge.
• You experienced a technical issue that prevented meaningful use of Axis during your billing period, and you reported it to us.
• You were charged in error (e.g. duplicate charge, incorrect plan or amount).

Outside of these cases, subscription charges are generally non-refundable once a billing period has started, including partial months or years already in progress. You can cancel at any time to prevent future renewals.

4. Annual Plans

For annual subscriptions, refund requests made within 14 days of the initial annual charge (or renewal) will generally be granted in full. After 14 days, annual charges are non-refundable, but you may cancel to prevent the next renewal.

5. How to Cancel

You can cancel your subscription at any time from within Axis, under Settings → Billing. Cancelling stops future renewals; you’ll retain access for the remainder of your current billing period.

6. How to Request a Refund

To request a refund, email us at billing@regent.systems with your account email and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to your original payment method and processed by Paddle; timing to appear on your statement depends on your bank or card issuer, typically 5–10 business days.

7. Chargebacks

If you believe you were charged in error, please contact us first — we resolve the great majority of billing issues directly and quickly. Initiating a chargeback with your bank before reaching out may delay resolution and can result in suspension of your account while the dispute is reviewed.

8. Changes to This Policy

We may update this refund policy from time to time. Changes take effect immediately upon posting to this page.

9. Contact

Questions about this policy can be sent to billing@regent.systems.